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Real-Time Conversational Intelligence (CI), Delivering Customer Experience (CX) & Agent Optimisation Solutions for the Contact Centre
Enhance your customer engagements, with AI-fuelled Interaction Analytics, Quality Monitoring & Real-Time Agent Assistance
Enterprise Platform
Transform customer engagement with our AI-powered Conversational Intelligence solutions, utilising NLP insights across all channels.
Application Snap-Ins
Enhance your existing contact centre solution with our modular Snap-In solutions, tailored to your unique needs for seamless feature integration.
Dev Suite
A range of open APIs and tools that empower you to seamlessly integrate STT, AI and NLP capabilities into your existing applications.
Increase C-SAT by 47%
Increase first contact resolution, by reducing time to answer and hold and transfers
Increase Revenue by 40%
Use AI driven and automated metrics that drive your agent performance goals
Reduce Agent Churn by 64%
Improve employee experience with easier onboarding, guidance and support
Speed up Agent Onboarding
Real-time knowledge driven solutions for agent training and guidance in call when it matters
Uncover Valuable Insights
Mine the big data across all of your channels to uncover valuable business insights.
Contexta360 transforms customer interactions, boosts operational efficiency, enhances CX, post-call and in real-time, empowers your CX teams, and protects your brand.
What's new?
The latest news articles and blog posts from C360
