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Automating Contact Centre Quality Management


Contexta360 WhitePaper - 7steps to automated quality management


7 Steps to Automating & Transitioning Contact Centre Quality Management

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Quality monitoring reimagined

Dave Samuel, CPO at Contexta360 discusses the importance of quality monitoring and how it is undergoing a transformational shift.


The quality monitoring process

A visual journey through the quality monitoring process – from the perspective of improving agent or overall business performance.


Quality monitoring overview

An animated overview of quality monitoring and how it ensures the right knowledge is delivered to the right areas of the business.  


Product overview

A look at quality monitoring in Contexta360 and the benefits that it brings to the entire organisation.