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Customer Effort, Engagement and First-Contact Resolution Survey findings 2022

Sponsored by Contexta360


This in-depth report provides deep and meaningful insights into the most important customer experience factors that could impact your business from first contact contact.

This quick-read 24-page report highlights customers’ expectations of first-contact resolution in 2022.

  • Customer effort and intent
  • Customer drivers and triggers
  • Customers’ preferred channels
  • The actual criteria that customers are measuring contact centres on
  • and more…

Download your copy now