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Contact Centre



This Contact Centre Myth-Busting eBook should help you to uncover what is important and what is irrelevant, with top tips on how your business can approach each issue. Here we look at three myths concerning speech analytics.

  • Speech analytics and interaction analytics are the same.
  • Speech analytics is all about monitoring agent quality in the contact centre.
  • Speech analytics is complicated and expensive.

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Busting three big myths about speech analytics

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Myth Busters - Speech Analytics

Dave Samuel, CPO at Contexta360 looks at 3 common myths from the world of speech analytics.