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LONDON AND AMSTERDAM April 19, 2023 — Contexta360 has added several new development team members who are passionate about responding to customer feedback, feature requests, and facilitating our aggressive product roadmap vision. These roles broaden our knowledge and capabilities in AI, NLP, real-time SIP communications, back-end data management, front-end visualisation, and systems integration, with a focus on Salesforce, Oracle, ServiceNow, Zendesk, Hubspot, SugarCRM, Genesys, Avaya, AWS Connect, and many other platforms.
“Listening to our customers and responding quickly to their needs is a key differentiator of our business model.” Our upcoming cloud software release includes over 30 customer-recommended features, with some of them now processing over 80M conversations per year for insight into where they can automatically optimise CX, broken process detection, sales, compliance, or real-time next best actions. In the meantime, we are implementing our own innovative product roadmap, which will transform the power of all major CCaaS and CRM platforms without replacing them.” According to Andrew White, CEO of Contexta360.
An open but highly private setting
Contexta360 has placed a strong emphasis on providing advanced AI, real-time, and conversational analytics technologies for businesses that need to keep their company data, customer data, and conversations private and do not want to share them with third-party API services.
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For more information, please contact:
Andrew White, CEO Contexta360
E-mail: Andrew.white@contexta360.com
