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AMSTERDAM / LONDON November 29, 2021 — Contexta360, a leading speech analytics and conversational intelligence company, enhances its business intelligence offering.
Contexta360 announces “Fast Start business intelligence dashboards” that auto-identify effort, friction and Net Promoter Score (NPS) influencers
Today, only exceptional customer experience is rewarded with continued business. A key driver to retaining and growing business is operational and procedural performance excellence.
Contexta360’s Fast Start proramme provides business intelligence dashboards that identify customer needs and define best practice via active listening. It helps contact centres to handle conversations more astutely by utilsing intelligent Auto Detection, which measures effort, friction, and NPS.
Fast Start provides valuable insight and reveals customer health via auto-discovery; detecting levels of customer engagement and flagging early customer-attrition markers.
“There is a balance in seamless effort and the impact of engaging with conversational and emotional responses that displays health and success influencers.” Rene Van Poppering, Director of Solutions Architecture, EMEA
Contexta360’s comprehensive automated insights allow CX and quality teams to guage engagement levels and effort, together with agents’ emotional response. Customer Performance Indicators display procedural health and customer satisfaction influencers.
Fast Start intelligent dashboards help business leaders to provide an exceptional customer experience that helps to retain customers and grow revenue.
About Contexta360
Contexta360 is a high growth company based in Amsterdam and London. We are a team of highly skilled software developers and computer scientists with a passion for artificial intelligence, speech-to-text, data science and natural language understanding. We help enterprise organisations capture voice, chat and video conversations across multiple languages, transcribing and analysing them for People, Process and Technology performance optimisation. We build a 360-degree view of customer interaction by analysing your conversations through the entire customer journey.
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For more information, please contact:
Andrew White, CEO Contexta360
E-mail: Andrew.white@contexta360.com
