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eBooks and White Papers
Customer Engagement 2024
Contact Centre Snap-Ins
AI-Enabled Agent Assistance
Contact Babel – The Inner Circle Guide to AI-Enabled Agent Assistance
UK Decision Maker’s Guide 2024
Contact Babel – The UK Contact Centre Decision-Maker’s Guide 2024
Customer Engagement Guide
Contact Babel – The Inner Circle Guide to Customer Engagement & Personalisation
UK CX Decision Maker’s Guide 23-24
Contact Babel – Customer Experience Decision-Makers’ Guide 23-24
UK Customer Expectations Report
Contact Babel – Exceeding UK Customer Expecations 2023-24
AI in the
Contact Centre
Four steps to transform
Cost, CX / C-SAT and growth
UK Decision Maker’s Guide 2023
Contact Babel – The UK Contact Centre Decision-Maker’s Guide 2023
Automating Quality Management
7 steps to automating and transitioning contact centre quality management
Speech Analytics
Maturity Guide
Where are you now, where do you want to be and what do you plan for?
5 Tips for Agent Quality Management
How to get started on your journey and achieve rapid results.
How to unlock dark data and increase revenue
Voice of the Customer
Contact Babel – The Inner Circle Guide to the Voice of the Customer
How to fix broken processes
The impact of broken processes on call centre organisations and how the situation can be improved for all.
Turning Compliance into Competitive Advantage
CX in the Moments that Matter
How to unlock the value of voice and chat to transform customer service and grow revenue
Customer Interaction Analytics 2021
Contact Babel – The Inner Circle Guide to Customer Interaction Analytics
The Conversational AI Revolution
Adoption of speech analytics in UK enterprises – an industry research report by Contexta360