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Go from 0-100% Speech Analytics in just 30 days!

c360 sample report download

It's easy with rapid and affordable Contexta360 CORE.

Whether you are a quality manager, sales leader, compliance manager or a business transformation evangelist, Contexta360 CORE has you covered. With 13 unique metrics, delivered out of the box, Contexta360 CORE offers rapid time-to-value.

Compliance managers:

  • Ensure that agents follow brand and regulatory compliance to maintain customer experience and mitigate business risk.
  • Ensure that your agents greet your customers in a consistent manner.

Sales leaders:

  • Grow and protect revenue.
  • Reduce churn.
  • Unlock cross-sell/upsell opportunities.
  • Identify agent and customer frustrations. ls the caller and the agent talking over one another? This could highlight lack of understanding, sentiment and training.

QM managers:

  • Know why your customers are calling you.
  • Uncover operational efficiencies and ascertain next best actions.
  • Failure demand. Understand why, when and where your customers experience issues that could have been avoided.
  • Understand repeat callers.
  • Automate processes.

Business transformation:

  • Get automated insights to enable you to improve call-handling times and first-call resolution.
  • Drill down and understand your customer pain points.
  • Get insights into why there are long silences in your conversations.
  • Highlight training issues and coach more effectively.
  • Identify and address customer frustrations.

Whatever your focus, Contexta360 CORE will enable you to better, manage, automate and transform your business.

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Sample report

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