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Contexta360 speech & text analytics solution

Greater understanding from every customer conversation – whether human or automated

Uncover deeper business insights and identify failure demand across your communications channels with Contexta360. We understand that mining unstructured data can be challenging and time-consuming, that is why we have made it easy.

With Contexta360, better customer engagment is just the start

Contexta360 transforms how you manage your CX, C-SAT, sales performance, profitability and risk management, helping you to:

  • blend external transactional and unstructured data and visualise business insights, trends and broken processes
  • build and analyse the content and context of millions of conversations across all channels, in a visual, logical flow, through easy-to-build queries
  • mine your data in seconds, not weeks.

Contexta360’s converged Conversational Intelligence platform interacts logically with every aspect of your customer’s engagement, giving you a clearer understanding of why your customer is really calling.

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Solution benefits

All channels - Voice, chat, human or automated.

Know why your customers call and identify unknown topics.

Word clouds identify and highlight connected patterns.

Advance filters let you see what you want to see.

Switch and interactive voice assistant metadata.

Speech engines that are tuned for accuracy and context.

Speech Intelligence Guide

What to look for in your evaluation of speech analytics and conversational computing

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