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Make Your Contact Centre Faster and Your Customers Less Furious!

Our Snap-In software will super-charge your existing tools...

Address Key Software Limitations With C360 Snap-In Solutions

In the ever-evolving landscape of business technology, the strategic decision between a complete system overhaul and the adoption of targeted snap-in solutions is all too often a topic of conversation. Businesses are increasingly inclined towards the latter, recognising the evident benefits of precision upgrades.

Contexta360’s Snap-In Components introduce a modular approach, giving you the ability to cherry-pick and seamlessly integrate specific capabilities tailored precisely to your unique needs.

Want to learn more?

Have a chat with one of our Snap-Ins experts

Whether your aim is to incorporate Quality Management, enhance Customer Experience, bolster Sales, optimise processes, or generate insightful summaries, our snap-ins are available in both post-call and real-time offerings.

This ensures a tailored solution for every aspect of your business operations.

Choose Your Upgrade Snap-In:

Speech-to-text
Agent Assist
Call Summary
Compliance
Self-Service
WFM

Advantages of Contexta360 Snap-Ins

Rapid Time to Deployment. (Days, not Months).
Say goodbye to lengthy and painful implementations. Contexta gets you up and running in days, not months, ensuring you quickly reap the benefits.

Cost Effective. (12-Week ROI Target).
We’re committed to helping you achieve a return on investment within just 12 weeks. Your success is our success, and we take it seriously.

Agnostic. Amplifies the Power of Your Platform.
Whether you’re using existing tools or looking for new ones, Contexta seamlessly integrates with your technology stack to enhance its capabilities.

SNAP-IN. Allows You to Just Deploy What You Need.
Why pay for features you don’t use? Contexta’s modular approach lets you deploy only the components you require, optimising both cost and performance.

NO CODE.  Empowers You to Take Control with Ease.
You don’t need to be a tech guru to make the most of Contexta. Our no-code interface puts you in the driver’s seat, giving you the power to customise and control your CX solutions effortlessly.


Open.
All the Metadata, Transcription, Enrichment, and Indexing at Your Fingertips. Unlock the wealth of data hidden in your customer interactions. Contexta provides open access to metadata, transcriptions, enrichments, and indexing, all without encryption. Export your insights to Power BI for in-depth analysis.


Scale.
Trusted by Clients Running 10’s of Millions of Calls/Chats.
Some of the biggest names trust Contexta to handle tens of millions of calls and chats, proving our scalability and reliability.


Secure.
Your Data Stays Yours.
Rest easy knowing your sensitive data stays where it belongs—with you. Contexta has built-in transcription and natural language enrichment layers, eliminating the need to send your private conversations to third-party clouds. We support on-premises, hybrid, and private cloud deployments to meet your unique security needs.