Skip to content
Conversational Intelligence Enterprise Platform
Unlocking actionable insights from every customer conversation
Contexta360 leverages its interaction analytics and agent assist platform to deliver hyper-grade conversational intelligence and agent assistance solutions across all channels.
With Contexta360, you empower your agents and managers with the tools and intelligence they need to excel in dynamic customer interactions
In real-time, our platform analyses ongoing conversations, providing instantaneous insights into customer and agent interactions. This enables agents to make informed decisions on the fly, enhancing the quality of service.
Post-call, our platform dives deep into the data, offering comprehensive analytics that go beyond traditional metrics. By employing cutting-edge speech-to-text transcriptions, custom language models, and AI-driven topic modelling, Contexta360 ensures a nuanced understanding of each conversation. This allows businesses to extract actionable insights for improving workforce efficiency, meeting compliance standards, optimising costs, and ultimately elevating the overall customer experience.
The UK Contact Centre
Decision-Makers' Guide 2024
Download your copy now
What's new?
The latest news articles and blog posts from C360
