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Conversational Intelligence Enterprise Platform

Unlocking actionable insights from every customer conversation

Contexta360 leverages its interaction analytics and agent assist platform to deliver hyper-grade conversational intelligence and agent assistance solutions across all channels.

With Contexta360, you empower your agents and managers with the tools and intelligence they need to excel in dynamic customer interactions

In real-time, our platform analyses ongoing conversations, providing instantaneous insights into customer and agent interactions. This enables agents to make informed decisions on the fly, enhancing the quality of service.

Post-call, our platform dives deep into the data, offering comprehensive analytics that go beyond traditional metrics. By employing cutting-edge speech-to-text transcriptions, custom language models, and AI-driven topic modelling, Contexta360 ensures a nuanced understanding of each conversation. This allows businesses to extract actionable insights for improving workforce efficiency, meeting compliance standards, optimising costs, and ultimately elevating the overall customer experience. 


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Decision-Makers' Guide 2024

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Analyse the customer voice across every channel


Workforce Optimisation (WFO) – reimagined

Compliance & Risk

100% analysis of every conversation and channel

Agent Assist

Give support to your staff when it really matters


Detect broken process, failure demand and trends

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