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Contact Centre

Mythbusters - PART 2

Welcome to the second of our myth-busting eBooks

In this ebook, we explore three further misconceptions about speech analytics in the customer contact centre that may be stopping you from taking advantage of its many benefits.

  • Speech analytics and interaction analytics are the same.
  • Speech analytics is all about monitoring agent quality in the contact centre.
  • Speech analytics is complicated and expensive.

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Busting three big myths about speech analytics - PART 2

Download your Speech Analytics Mythbusting ebook today!

Video

Myth Busters - Speech Analytics

Dave Samuel, CPO at Contexta360 looks at 3 common myths from the world of speech analytics. 

Video

Myth Busters - Speech Analytics PART 2

Dave Samuel, CPO at Contexta360 looks at another 3 common myths from the world of speech analytics.