Contexta360 Unveils CORE V4.0 with Advanced Features and Enhancements

AMSTERDAM/LONDON, 11 July 2024 – Contexta360, a leading provider of AI-powered speech analytics solutions, proudly announces the release of CORE Version 4.0. This significant update introduces a host of new functionalities and improvements designed to benefit both new and existing customers.

The latest version of Contexta360 CORE includes new product capabilities, customer-driven enhancements, and general improvements. These updates are set to revolutionise the way businesses interact with and understand their customers.

Key Product Features

Automated Call Summarisation 2.0
Addressing the markets need for more accurate agent wrap-up and post-call analysis, this feature leverages advanced AI and Large Language Models to generate concise summaries of customer-agent conversations, capturing the essence of dialogues swiftly. These summaries integrate seamlessly into the dashboard and are currently available in English, Dutch, and German, with more languages coming soon.

Improved Speech-to-Text Engine
To enhance the accuracy and reliability of transcriptions, the updated speech-to-text engine boosts transcription accuracy, ensuring precise capture of conversations. This enhancement facilitates better analysis and understanding of customer interactions, providing valuable insights into customer sentiment.

Conversational Sentiment Analysis 2.0
Understanding customer emotions is crucial for improving service quality. The enhanced sentiment analysis tool, now available in English, Dutch, and German, offers more accurate insights into customer emotions and feedback.

Punctuation 2.0
Clear communication is key to effective interaction analysis. This feature introduces refined markers, including commas, hyphens, and colons, along with improved detection of questions for clearer conversational insights.

Filter Channels by Speaker in Conversational Intelligence
Differentiating between speakers can significantly enhance conversation analysis. Conversations can now be filtered by speaker channels (speaker 1/speaker 2) in the Conversational Intelligence menu, enabling more detailed analysis and clearer differentiation between speakers.

Contexta360 is dedicated to helping businesses maximise their technology investments, achieve rapid returns, and optimise resources. The new features and enhancements in CORE V4.0 are designed to significantly improve operational capabilities.

“Our mission is to continuously evolve and enhance our products to meet the growing needs of our customers. With CORE V4.0, we’ve introduced critical updates that not only boost efficiency but also provide deeper insights and greater accuracy in conversational intelligence,” said David Samuel, Chief Product Officer at Contexta360.

Contexta360 is committed to propelling businesses forward by providing capabilities, that offer deeper insights, greater accuracy, and improved operational efficiency.

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For more information, please contact:

David Samuel, CPO Contexta360
E-mail: David.Samuel@contexta360.com