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Transform Your Business with Contexta360 SNAP-IN Solutions
Unlock the power of instant transformation with Contexta360’s SNAP-IN solutions. Whether you’re looking to streamline operations, enhance customer experiences, or extract actionable insights, our innovative solutions are designed to help you achieve your business goals cost-effectively, quickly and easily.
Our SNAP-IN Solutions solve common contact centre issues and work with your exiting software
Unlock Revenue Acceleration with Contexta’s Revenue Snap-Ins
Contexta offers a diverse array of revenue acceleration snap-ins that can revolutionise your business operations. From detecting cross-selling and upselling opportunities to providing post-call sales analysis and real-time advisory solutions, we have a vast arsenal of over 100 solutions that can significantly boost your top-line performance.
Our suite of solutions is designed to help you to:
Spot More Opportunities: Contexta’s advanced algorithms can identify untapped revenue opportunities within your customer interactions, ensuring you never miss a chance to grow your business.
Convert More Opportunities: With our snap-ins, you can seamlessly convert identified opportunities into tangible results, maximising your revenue potential.
Choose Contexta and take the first step towards optimising your revenue acceleration strategy, driving growth, and achieving your business objectives.
Unlock Cost Reduction with Contexta’s Snap-Ins
Discover the power of cost reduction with Contexta’s innovative Cost Snap-ins solution. We offer a comprehensive suite of cost reduction snap-ins, ranging from identifying broken processes to detecting automation failures. Our offerings extend to automating post-call sales agent Quality Management (QM) analysis and real-time call summaries, providing you with the tools you need to streamline operations and cut costs.
Our cost reduction Snap-in solutions can lead to substantial savings, potentially saving you millions annually. We’re here to drive transformative change in your bottom-line performance.
Here are a few of our extensive range of Cost saving Snap-In’s:
Automated Call Summary Snap-In generates structured data that can be analysed to uncover valuable insights into customer preferences, behaviours, and pain points. This data-driven approach enables organisations to refine their strategies, optimise processes, and allocate resources efficiently.
Automated Contact Centre Quality Monitoring Snap-In streamlines your quality assessment processes, saving you time and money while ensuring top-notch customer service.
Cost – Closed-Loop Workforce Management Snap-In provides you with actionable insights that allow you to continuously refine your workforce strategies and adapt to changing market conditions.
Experience the benefits of:
Automating Internal Processes: Contexta’s solutions automate internal workflows, reducing manual effort and associated costs.
Augmenting Agent Performance: Empower your agents to perform at their best, improving efficiency and effectiveness while minimising operational expenses.
Spotting Costly Broken Processes: Identify and rectify costly inefficiencies and broken processes that may be draining your resources.
Contexta’s SNAP-IN Cost solution will help you to achieve significant cost reductions and optimise your operational efficiency.
Elevate Your Customer Experience with Contexta360’s Snap-Ins
Experience the future of customer experience enhancement with Contexta. We offer a comprehensive suite of CX enhancement snap-ins that go beyond surveys and agent viewpoints. Our solutions harness the power of AI to provide deep insights derived from real conversations between your organisation and your customers.
From identifying broken processes and automation failures to detecting sentiment, our solutions are designed to directly influence critical CX metrics, including NPS, FCR, ACHT, and overall brand value. With Contexta, you can expect dramatic improvements in your key CX performance indicators.
Here are few of our extensive range of CX Snap-Ins:
Self-Service Quality Monitoring Snap-In isn’t just a tool; it’s a strategic approach that empowers agents, enhances customer experiences, and drives cost savings. It fosters a culture of excellence and continuous improvement that sets your contact centre on a path.
Automated Quality Monitoring Snap-In streamlines your quality monitoring processes, saving precious time and resources. Reducing the need for manual oversight not only lowers staff costs but also minimises the risk of human errors, leading to further cost savings.
Key Highlights:
AI-Driven Insights: Gain valuable insights from actual customer interactions, allowing you to make data-driven decisions to enhance your CX.
Process and Automation Improvement: Identify and rectify issues such as broken processes and automation failures, ensuring a smoother customer journey.
Sentiment Analysis: Understand your customers’ emotions and sentiments, enabling you to respond proactively and positively to their needs.
Trust Contexta360 to elevate your CX to new heights. Join us in delivering exceptional customer experiences and solidifying your brand’s reputation.
Contexta360 Trust Snap-In Solutions Ensure Compliance and Trust
Contexta360 Trust Solutions are your answer to a world where trust and compliance are paramount. Our Snap-in solutions covers every aspect of trust, including brand compliance, process compliance, regulatory compliance, and content compliance.
Here are a few of Contexta360 Trust Snap-In’s, just a few of the hundreds of Snap-In’s available in our range.
Our Real-Time Compliance Snap-In empowers you to take a proactive stance, allowing you to detect and address issues before they escalate into significant problems. This not only results in time and cost savings but also safeguards your reputation.
Human Capital Development Snap-In ensures that agents are well-versed in regulatory compliance and quality standards. This reduces the risk of non-compliance, associated penalties, and reputational damage. Well-trained agents consistently provide service that meets or exceeds quality benchmarks, reducing the need for extensive quality control measures.
Contexta360 can help you with all your Compliance needs including:
Brand Compliance. With Contexta360, maintain the integrity of your brand identity across all touchpoints. Our solutions ensure that your brand’s image is consistently upheld, reinforcing trust with your customers.
Process Compliance. Streamline your operations and guarantee adherence to your organization’s processes. Contexta360 Trust Solutions help you identify and rectify deviations, ensuring efficiency and reliability.
Regulatory Compliance. Stay on the right side of the law with our regulatory compliance solutions. We help you navigate complex regulatory environments, reducing risk and avoiding costly penalties.
Content Compliance. Trust is built on accurate and consistent content. Our solutions verify that your content aligns with your standards, ensuring transparency and reliability.
Contexta360 Trust Snap-Ins help you to build and maintain trust across your organisation. Enhance your brand’s credibility, improve operational efficiency, and ensure regulatory adherence with our comprehensive suite of snap-in trust-focused solutions.
Cost Effective. (12-Week ROI Target). We’re committed to helping you achieve a return on investment within just 12 weeks. Your success is our success, and we take it seriously.
Agnostic. Amplifies the Power of Your Platform. Whether you’re using existing tools or looking for new ones, Contexta seamlessly integrates with your technology stack to enhance its capabilities.
SNAP-IN. Allows You to Just Deploy What You Need. Why pay for features you don’t use? Contexta’s modular approach lets you deploy only the components you require, optimising both cost and performance.
NO CODE. Empowers You to Take Control with Ease. You don’t need to be a tech guru to make the most of Contexta. Our no-code interface puts you in the driver’s seat, giving you the power to customise and control your CX solutions effortlessly.
Scale. Trusted by Clients Running 10’s of Millions of Calls/Chats. Some of the biggest names trust Contexta to handle tens of millions of calls and chats, proving our scalability and reliability.
Secure. Your Data Stays Yours. Rest easy knowing your sensitive data stays where it belongs—with you. Contexta has built-in transcription and natural language enrichment layers, eliminating the need to send your private conversations to third-party clouds. We support on-premises, hybrid, and private cloud deployments to meet your unique security needs.