Contexta360 announces the release of its latest conversational ‘Intent Engine’

LONDON AND AMSTERDAM April 24, 2023 — Contexta360 announces the release of its latest conversational ‘Intent Engine’ allowing organisation to process millions of voice and chat based conversations for real-time insight and action, such as compliance, sales opportunity, service support and next best actions.

With its own hyper accurate speech engine and real-time capabilities, Contexta360 is well placed to process millions of conversations in real-time providing agents with real-time support and agent assistance, broken process indicators, compliance mitigation and the ability to spot real-time sales opportunities.

“We have had a lot of interest in our Intent Engine for agent assist use-cases, which save our clients millions of Euro/Dollars and has a significant impact on CX and WFO. We are also seeing very interesting use cases for our new intent engine AI being used to test other customer automation solutions. Our Analytics solutions show that nearly 100% of organisations’ automation projects fail, a detail the supplying vendors are not motivated to report on.” says Andrew White, CEO of Contexta360

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For more information, please contact:
Andrew White, CEO Contexta360
E-mail: Andrew.white@contexta360.com