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New product enables users to save time, automate and summarise conversations, then inject them into their CRM system.
AMSTERDAM / LONDON November 24, 2021 — Contexta360, a leading speech analytics and conversational intelligence company, launches Automatic Call Summary.
The pressures of delivering real-time customer communications, managing more day-to-day tasks while delivering the highest levels of customer experience, and exceeding customer expectations, is immensely challenging.
There is an ever-growing need for contact centre automation that truly delivers real business benefits and rapid ROI.
Contact centres have become a business mainstay with more tasks than ever being handled by contact centres worldwide. These tasks are involved and onerous, taking agents away from customer conversations and prioritising customer needs.
Contexta360’s Automatic Call Summary addresses the realities of contact centre automation and provides tangible value. Automatic Call Summary condenses large quantities of spoken words, phrases and complete sentences, into short text summaries. It helps organisations to reduce workload, automate tedious manual tasks, and save time and money, while rapidly increasing agent productivity.
On average, contact centre agents spend around seven minutes on post-call wrap-up. Contexta360’s Automatic Call Summary completes post-call wrap-up in seconds,
reducing the agent’s average handling time (AHT) and average wait time (AWT) while providing complete wrap-up accuracy.
About Contexta360
Contexta360 is a high growth company based in Amsterdam and London. We are a team of highly skilled software developers and computer scientists with a passion for artificial intelligence, speech-to-text, data science and natural language understanding. We help enterprise organisations capture voice, chat and video conversations across multiple languages, transcribing and analysing them for People, Process and Technology performance optimisation. We build a 360-degree view of customer interaction by analysing your conversations through the entire customer journey.
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For more information, please contact:
Andrew White, CEO Contexta360
E-mail: Andrew.white@contexta360.com
